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NEW EXCLUSIVE PODCASTS: DHL's Carl Barnes, Diageo's Jan Comhaire and Unisys' Ian Chambers look at challenges and opportunities in critical times

See our CRISIS CONTENTS PAGE for much more

Today on the Shared Services & Outsourcing Network (SSON)

"If I could do it all again..." Riette le Roux of Standard Bank looks at the need for clear role definition right from the start.

Elsewhere on SSON:

PODCAST: Diageo's Processing Director Jan Comhaire examines challenges and opportunities for Credit & Collections
Quick A/P and Credit & Collections wins
EXCLUSIVE INTERVIEW: Federal Reserve Bank of Dallas Chief Economist Michael Cox
New Q&A and Blog posts

NEW FREE TOOLS & TEMPLATES:

Get inspired with a SAMPLE BUSINESS CASE - and Accenture's white paper on BUILDING SHARED SERVICE CENTERS.


	Adding extra value with a multifunctional SSO Rune Aase, VP Global Business Services, Service Delivery, StatoilHydro ASA

Check out LawScribe's Mark Ross on Offshore Legal Outsourcing: the Ethical Implications. Click here for more information.

Latest audio presentation

Taking Balanced Scorecards, Dashboards And Metrics To The Next Level With Analytics
Arthur Skipitaris
Australia Post

Presenting at the 11th Annual Shared Services APAC 2008, Arthur Skipitaris outlines what to measure, how, and what to do with it; and how interpreting and using data can improve business behaviour and quality, and demonstrate the value of shared services.

Insight, advice, wit and charm from our regular bloggers

Life Moves Pretty Fast

A whirlwind couple of days for your faithful correspondent, including crossing London so often between the National Outsourcing Association’s Sourcing Summit and SSON’s UK lair that, if I didn’t set some kind of record, I surely qualified for a Frequent Tuber... (read more)

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New Shared Service/Support Centre in Halifax

New Shared Service Support Centre in Halifax Victoria Amaral Associate Vice President, Operations Shared Services (contract) Royal LePage Relocation Services, a Brookfield Company victoria_amaral@sympatico.ca Hi there, I'm proceeding with launching a shared service support centre... (read more)



		The financials of outsourcing Bob Cecil, Executive Director Business & Financial Processes Practice, EquaTerra

		The value of change management, leadership and learning in shared services and outsourcing Calvin Yee, Accompli Group

» All News

Friday, November 21, 2008
Softtek Appoints Francisco Alvarez-Cascos As President of Softtek Spain

Thursday, November 20, 2008
North American Telecom Industry Icon Roger Dewey Launches New CompanySpace

Thursday, November 20, 2008
Xerox and HCL Technologies Announce Global Partnership(2)

Thursday, November 20, 2008
Everest Q3 Report: Financial Services Outsourcing Slowdown Will RegainMomentum in Early 2009

Wednesday, November 19, 2008
Remodeling HR at Home Depot: After Cutting 1,200 HR Jobs, the Retailer's Leaders Found That Less May Be More.(Strategic HR)(The Home Depot Inc.)

» All Articles

	Roundtable: Getting Your Strategy Right From the Start Ensuring a smooth shared services journey right from Day One

	8 Ways IT can Weather the Economic Storm Advice for CIOs to mandate more IT services in an age of tightening budgets

	Award-Winner Interview: John Gregory, Kellogg's SSC The first in a new series investigating what makes a Shared Services Excellence Award Winner

	Q&A: Roy Cartwright, Caterpillar Enabling a smooth implementation of HR shared services

	Roundtable: Offshore Outsourcing - Can We Have Our Cake And Eat It? An investigation into the global impact, consequences and future of the offshore outsourcing trend

» All Events

The 8th Annual Shared Services and Outsourcing Exchange 2008
Think Exclusive, Think Executive, Think Exchange
November 24 - 25, 2008 * Hanbury Manor Golf and Country Club, London, UK

5th HR Shared Services Summit
Driving Efficiency and Innovation While Maximizing HR’s Value to the Business
December 08 - 10, 2008 * The Omni Hotel at CNN Center, Atlanta, GA

Shared Services Eastern Europe
Combat attrition, win the war on talent and drive added value in Shared Services Central and Eastern Europe
January 20 - 23, 2009 * Sheraton Hotel, Krakow, Poland

Shared Services Brasil 2009
Desenvolva um Centro de Serviços Compartilhados alinhado com os objetivos estratégicos de crescimento de seu negócio e contribua sensivelmente para o sucesso de sua organização
January 20 - 22, 2009 * Local a definir, São Paulo, SP

Shared Services Summit 2009
Strategic delivery & performance optimisation in Mature Shared Services
February 10 - 11, 2009 * Le Meridien Piccadilly, London, UK