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Customer Management IQ, a division of IQPC, is your networking resource and is designed to help you with the challenges you face everyday through our leading customer management conferences, training courses, email newsletter and webinars. These products are designed to create a learning atmosphere like no other by bringing together top customer management experts that share their knowledge and experience with our members.

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Upcoming Events

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  Call Centre Week Canada
Creating a Superior Customer Experience Through the Next Generation of Call Centre Management
August 18 - 21, 2008 * The Grand Hotel & Suites, Toronto, ON

  Government Contact Centres Week
The Largest & Most Comprehensive Forum for Contact Centre Professionals
August 26 - 29, 2008 * Hotel Realm, Canberra, ACT

  Contact Centre Summit 2008
Differentiate Your Service, Drive Brand Loyalty And Plug The ‘Reality Gap’ To Deliver Consistently Excellent Customer Experience
September 09 - 10, 2008 * Angelo Hotel, Prague, Czech Republic

  4th Annual Warranty Management Summit
Integrating Cross-functional Support Initiatives to Reduce Warranty Spend and Enhance the Customer Experience
September 15 - 17, 2008 * Renaissance Atlanta Hotel, Atlanta, GA

  5th Annual Customer Feedback Week
Leveraging the Voice of the Customer for Growth and Profit
September 22 - 25, 2008 * The Westin Peachtree Plaza, Atlanta, GA